At Dineth Pramodya, we strive to provide a satisfying experience for all our clients. However, due to the nature of our freelance services and the personalized nature of each project, we do not offer refunds on payments made for our services. We encourage you to read the following refund policy details:

1. Service Description and Free UX UI Audit: Before making any payment, we offer a free UX UI audit session conducted via Zoom. During this session, we discuss your project requirements, goals, and expectations. This audit session is designed to provide you with a clear understanding of our services and to ensure that we are a good fit for your project.

2. No Refunds: Once you have made a payment for our services, it is non-refundable. This policy is in place to protect both parties involved. We invest considerable time, effort, and resources into understanding your project, analyzing requirements, and providing valuable insights and recommendations. Therefore, we are unable to offer refunds for completed work or services rendered.

3. Satisfaction Guarantee: Our primary goal is to ensure your satisfaction with our services. We work closely with you throughout the project, provide regular updates, and address any concerns or feedback you may have. We strive to deliver high-quality work that meets or exceeds your expectations.

4. Open Communication: We encourage open and transparent communication throughout the project. If you have any questions, concerns, or issues, please feel free to discuss them with us. We are committed to resolving any problems or misunderstandings promptly and professionally

5. Scope and Revisions: We provide clear project scope and specifications before commencing work. Any additional features, changes, or revisions requested that fall outside the agreed-upon scope may require additional charges. We will inform you of any additional costs, if applicable, before proceeding with the requested changes.

6. File Delivery: Upon completion of the project, we will deliver the final files and any associated deliverables as agreed upon. It is your responsibility to review and ensure that all deliverables meet your requirements and expectations.

7. Legal Obligations: In the event of any legal obligations or circumstances that require a refund, we will comply with applicable laws and regulations governing such refunds.

If you have any questions or require further clarification regarding our refund policy, please contact us before making any payment.

Thank you for your understanding and for considering Dineth Pramodya for your UX UI needs.